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Observed Antigen Test Process

Step 1: Book an observation time slot and order your test

You'll first be prompted to select a time and date to do your observation with a trained advisor. Once done, you'll be guided to select how many antigen test packages you need.

Step 2: Find your kit code in the Next Steps email

You'll receive 1 order confirmation email, 1 observation confirmation email with a video call link, and 1 email containing your digital kit code as a PDF. You'll receive 3 emails in total.

Step 3: Register your kit

Use the digital kit code retrieved in your email to register your kit. This should be done before you attend your observation.

Step 4: Attend your observation appointment

At this stage, you should have received your antigen test. Attend your online observation with your antigen test, and follow the instructions of the advisor conducting your observation. Observations are done in groups, so you won't be alone.

Step 5: Receive your results certificate by email

Send us a photo of your results. We'll analyse these and then send you the results with a free doctor certificate on the same day.

Step 6: Enjoy your holiday

This is the most important part of the process.

Antigen Test Process

Step 1: Order your Antigen Test online

Once you've ordered your Antigen Test, you'll get your Antigen Test delivered to your door within 5 days (depending on the delivery service you choose at checkout).

Step 2: Find your kit code in the Next Steps email

You'll receive 1 order confirmation email, and 1 email containing your digital kit code as a PDF. You'll receive 2 emails in total.

Step 3: Register your kit

Once you have received your Antigen Test from us, you need to retrieve your digital kit code from the PDF in one of your emails. That will be used to register your kit.

Step 4: Take your test

Open your Antigen Test package and take your test, ensuring you follow the instructions that came with the package.

Step 5: Receive your results certificate by email

Send us a photo of your results. We'll analyse these and then send you the results with a free doctor certificate on the same day.

Step 6: Enjoy your holiday

This is the most important part of the process.

PCR Test Process

Step 1: Order your PCR Test online

Once you've ordered your PCR Test, you'll get your PCR Test delivered to your door within 5 days (depending on the delivery service you choose at checkout).

Step 2: Take your PCR Test

Once you receive your PCR Test, perform the test, following the instructions that came with the package.

Step 3: Send your sample to our lab

You can either drop your sample off at a DX drop-off point, or use the Royal Mail 24 return label included with the PCR Test. Both methods are included in the cost of your PCR Test.

Learn more about how to send your PCR Test sample to our lab.

Step 4: Receive your results certificate by email

You'll receive your results via email within 24 hours of our labs receiving your sample. Please note that this is not the same as the point at which you delivered your sample or dropped it off at a DX drop-off point.

Step 5: Enjoy your holiday

This is the most important part of the process.

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